Barret Zoph, a research lead at OpenAI, was recently demonstrating the new GPT-4o model and its ability to detect human emotions though a smartphone camera, when ChatGPT misidentified his face as a wooden table. After a quick laugh, Zoph assured GPT-4o that he’s not a table and asked the AI tool to take a…
I might have inadvertently insulted Bret Taylor and Clay Bavor when I interviewed them about their new AI startup last week. Their new company, Sierra, is developing AI-powered agents to “elevate the customer experience” for big companies. Among its original customers are WeightWatchers, Sonos, SiriusXM, and OluKai (a “Hawaiian-inspired” clothing company). Sierra’s eventual market…
After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline’s bereavement travel policy. On the day Jake Moffatt’s grandmother died, Moffat immediately visited Air Canada’s website to book a flight from Vancouver to Toronto. Unsure of…