Sierra Says Conversational AI Will Kill Apps and Websites

  I might have inadvertently insulted Bret Taylor and Clay Bavor when I interviewed them about their new AI startup last week. Their new company, Sierra, is developing AI-powered agents to “elevate the customer experience” for big companies. Among its original customers are WeightWatchers, Sonos, SiriusXM, and OluKai (a “Hawaiian-inspired” clothing company). Sierra’s eventual market…

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Air Canada Has to Honor a Refund Policy Its Chatbot Made Up

  After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline’s bereavement travel policy. On the day Jake Moffatt’s grandmother died, Moffat immediately visited Air Canada’s website to book a flight from Vancouver to Toronto. Unsure of…

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CMU Researchers Introduce OWSM v3.1: A Better and Faster Open Whisper-Style Speech Model-Based on E-Branchformer

  Speech recognition technology has become a cornerstone for various applications, enabling machines to understand and process human speech. The field continuously seeks advancements in algorithms and models to improve accuracy and efficiency in recognizing speech across multiple languages and contexts. The main challenge in speech recognition is developing models that accurately transcribe speech from…

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Apple Researchers Introduce LiDAR: A Metric for Assessing Quality of Representations in Joint Embedding JE Architectures

  Self-supervised learning (SSL) has proven to be an indispensable technique in AI, particularly in pretraining representations on vast, unlabeled datasets. This significantly reduces the dependency on labeled data, often a major bottleneck in machine learning. Despite the merits, a major challenge in SSL, particularly in Joint Embedding (JE) architectures, is evaluating the quality of…

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Zyphra Open-Sources BlackMamba: A Novel Architecture that Combines the Mamba SSM with MoE to Obtain the Benefits of Both

  Processing extensive sequences of linguistic data has been a significant hurdle, with traditional transformer models often buckling under the weight of computational and memory demands. This limitation is primarily due to the quadratic complexity of the attention mechanisms these models rely on, which scales poorly as sequence length increases. The introduction of State Space…

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